Professional Skills Training
Skills that move
in harmony with
your career.
Symphony Skills delivers self-paced, instructor-built courses designed for working professionals who need real capability, not just a certificate.
Trusted by teams building capability at
Accredited Programmes
SAQA-registered skills programmes & qualifications
Every programme is SAQA-aligned and mapped to a recognised credit and NQF level, so progress counts toward a real qualification, not just a certificate of attendance. Click any row to learn more.
| Programme | SAQA ID | Title | Level | Credits | |
|---|---|---|---|---|---|
| Skills Programmes | |||||
| Skills Programme | SP: 211007 | Occupational Skills Programme: Learning Support Facilitator | 5 | 20 | |
About This ProgrammeThis programme teaches advanced study skills and learning-support techniques applicable across subjects, helping learners support others in their studies. It targets educators and teaching assistants across Early Childhood Development, schools, TVET colleges, Community Education & Training colleges, and universities — addressing a real shortage of trained learning-support skills in the sector. Professional registration is not required to practise. Entry RequirementsNQF Level 4 qualification. Duration & DeliverySelf-paced online delivery. Quality assured by the Quality Council for Trades and Occupations (QCTO). 20 credits total — 8 credits Knowledge Component, 12 credits Application Component. What You Will LearnIdentifying barriers to learning and appropriate interventions · Learning support methods and remediation techniques · Language and literacy support strategies · Methods of formative assessment · Profiling learners and recommending support · Conducting formative assessments in practice. AssessmentContinuous assessment through practical and written tasks, assignments, projects, demonstrations, and presentations. Final Integrated Supervised Assessment (FISA) covering all Exit Level Outcomes — both practical and written components with verbal questioning. Career & Further LearningGraduates may work as teachers' assistants or educators supporting learners in the schooling or post-schooling system. Credits accrue towards a relevant full or part qualification under the CAT Policy. |
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| Skills Programme | SP: 220321 | Occupational Skills Programme: Skills Development Facilitation Practitioner | 5 | 40 | |
About This ProgrammeThis programme prepares learners to plan, coordinate, and administer skills development within an occupational context. It is designed for people working in human resource management or human development roles who are responsible for driving learning and skills development initiatives within their organisations. Entry RequirementsNQF Level 4 qualification with Communications. Recognition of Prior Learning (RPL) is available for learners who meet QCTO requirements. Duration & Delivery51-day programme. Quality assured by the Quality Council for Trades and Occupations (QCTO). 40 credits total — 16 credits Knowledge Component, 24 credits Application Component. What You Will LearnStatutory learning and development environment · Workplace learning and development planning · Learning needs analysis · Skills Development Facilitator (SDF) processes · Mandatory grant payment processes · Compiling workplace learning plans and reports. AssessmentContinuous assessment through written and practical tests, exercises, assignments, and a possible Portfolio of Evidence (PoE). Final Integrated Supervised Assessment (FISA) includes a 3-hour written assessment, a 3-hour practical/simulated workplace skills plan assessment, and a verbal assessment. Career & Further LearningGraduates may work as Skills Development Facilitators in public or private organisations on a full-time or project basis. Credits may be applied towards the Occupational Certificate: Training and Development Practitioner or related skills programmes such as Learning and Development Facilitator, Assessment Practitioner, or Work-Based Learning Practitioner. | |||||
| Skills Programme | SP: 220320 | Occupational Skills Programme: Assessment Practitioner | 5 | 20 | |
About This ProgrammeThis programme equips learners to plan, conduct, and administer the assessment of learner competence in an occupational context. It develops the skills required to assess performance, provide professional feedback, and maintain quality assessment practices. The programme also provides opportunities for employment or self-employment as an Assessment Practitioner. Entry RequirementsNQF Level 4 qualification with Communication. Duration & Delivery30-day programme. Quality assured by the Quality Council for Trades and Occupations (QCTO). 20 credits total — 4 credits Knowledge Component, 16 credits Application Component. What You Will LearnAssessment principles and practices · Planning assessments · Conducting assessments of learner competence · Developing assessment instruments and marking rubrics · Collecting assessment evidence · Providing quality-assured feedback and maintaining assessment records. AssessmentContinuous assessment through practical and written tasks, assignments, projects, demonstrations, and presentations. Final Integrated Supervised Assessment (FISA) consists of a supervised 4-hour written assessment where learners develop an assessment plan, assessment instrument, and marking rubric (minimum pass mark of 60%). Career & Further LearningGraduates may work as Assessment Practitioners in the public or private sector or operate as self-employed practitioners. Credits may be applied towards the Occupational Certificate: Training and Development Practitioner or related skills programmes such as Learning and Development Facilitator, Skills Development Practitioner, or Work-Based Learning and Development Practitioner. | |||||
| Occupational Certificate | |||||
| Occupational Certificate | OC: 103284 | Occupational Certificate: Self-Employed Recycling Materials Collector | 1 | 26 | |
About This ProgrammeThis programme equips learners with the knowledge and practical skills to generate income through the collection, sorting, and resale of recyclable materials. It supports individuals in moving from informal waste collection to operating a structured and sustainable micro-recycling business. Entry RequirementsOpen access with no formal educational entry requirements. The curriculum incorporates learning at NQF Levels 1–3 to ensure accessibility for all learners. Duration & DeliveryApproximately 260 hours (about 32.5 days or 6.5 weeks). Assessed by the Fibre Processing and Manufacturing Sector Education and Training Authority (FP&M SETA). 26 credits total — 7 credits Knowledge Modules, 8 credits Practical Skills Modules, 11 credits Work Experience Module. What You Will LearnRecycling as a business · Entrepreneurial and small business operations · Business planning · Accessing recyclable materials · Record keeping · Identifying, sorting, packaging, and delivering recyclable materials · Basic marketing and financial management principles. AssessmentAssessment includes practical workplace activities and work experience focused on identifying, sorting, preparing, packaging, and delivering recyclable materials while demonstrating safe work practices and basic business management skills. Career & Further LearningGraduates can operate as self-employed recycling materials collectors or progress to the General Education and Training Certificate: Construction (NQF Level 1), Collaborative Recycler (NQF Level 2), or Small Recycling Business Owner (NQF Level 3). |
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| Occupational Qualifications | |||||
| Occupational Qualification | OC: 118740 | Occupational Qualification: Office Supervisor | 5 | 240 | |
About This ProgrammeThis programme prepares learners to supervise office operations, coordinate administrative activities, and support effective workplace performance. It develops practical leadership, communication, compliance, and organisational skills required to manage office teams and maintain efficient business processes. Entry RequirementsPlease refer to the official curriculum document for the applicable entry requirements. Duration & DeliveryOccupational programme comprising 215 credits — 65 credits Knowledge Modules, 75 credits Practical Skills Modules, and 75 credits Work Experience Modules completed within an office environment. What You Will LearnOffice supervision principles · Workplace communication · Internal office controls · Recruitment and disciplinary support · Coordinating office activities · Coaching and mentoring staff · Conflict resolution · Regulatory and company compliance · Financial controls and reporting. AssessmentAssessment includes theoretical learning, practical workplace activities, and supervised work experience. Learners demonstrate competence in supervising office operations, coordinating teams, supporting recruitment processes, maintaining compliance, resolving workplace issues, and applying financial and administrative controls. Career & Further LearningGraduates may pursue supervisory and team leadership roles within office administration across a range of industries. Further learning opportunities depend on organisational requirements and related occupational qualifications. |
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| Occupational Qualification | OC: 99687 | Occupational Qualification: Contact Centre Manager | 5 | 285 | |
About This ProgrammeThis qualification prepares learners to manage and optimise contact centre operations, ensuring high-quality service delivery, efficient business processes, and effective team leadership. Developed in collaboration with the Contact Centre Management Group (CCMG), it aligns with the South African Business Process Services and Outsourcing/Offshoring (BPSO) standard. Entry RequirementsNQF Level 4 qualification with Mathematics. Duration & DeliveryOccupational qualification quality assured by Services SETA (SSETA). 285 credits total — 80 credits Knowledge Modules, 98 credits Practical Skills Modules, and 107 credits Work Experience Modules completed in an operational contact centre environment. What You Will LearnContact centre operations and supervision · Financial and budget management · Team leadership and people management · Industrial relations · Customer and supplier relationship management · Contact centre technology and systems · Quality management · Operational planning and performance monitoring · Service Level Agreement (SLA) management · Process improvement and reporting. AssessmentAssessment includes knowledge, practical skills, and workplace experience completed throughout the programme. Learners demonstrate competence in managing contact centre operations, personnel, finances, customer relationships, quality standards, and operational efficiency before completing the required external occupational assessment. Career & Further LearningGraduates may work as Contact Centre Managers in inbound or outbound contact centres and outsourcing organisations. Further learning opportunities include qualifications in Customer Management, Generic Management, Contact Centre Management, Business Management, or Operations Management at Diploma level. |
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| Occupational Qualification | OC: 102161 | Occupational Qualification: Office Administrator | 5 | 445 | |
About This ProgrammeThis qualification equips learners with comprehensive administrative, organisational, and communication skills required to coordinate office operations in modern business environments. Graduates are prepared to support departments such as Human Resources, Marketing, Public Relations, and Finance while operating effectively in a computerised office environment. Entry RequirementsNQF Level 4 qualification with Communication. Duration & DeliveryOccupational qualification quality assured by the Quality Council for Trades and Occupations (QCTO). 445 credits total — 132 credits Knowledge Modules, 155 credits Practical Skills Modules, and 158 credits Work Experience Modules. What You Will LearnOffice administration and management · Business communication and customer service · Office protocol and etiquette · End User Computing · Digital literacy and social media · Project management · Resource and procurement management · Tender administration · Records and document management · Recruitment and payroll support · Workplace Skills Plan administration · Marketing and public relations support. AssessmentAssessment combines knowledge, practical skills, and workplace experience throughout the programme. Learners demonstrate competence in office administration, customer service, project support, procurement, records management, human resource administration, and business operations before completing the required external occupational assessment. Career & Further LearningGraduates may work as Administration Officers, Office Administrators, Office Supervisors, Administrative Assistants, Administration Clerks, Client Services Administrators, Tender Coordinators, and related administrative roles in both the public and private sectors. |
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| Occupational Qualification | OC: 101869 | Occupational Qualification: Project Manager | 5 | 240 | |
About This ProgrammeThis programme prepares learners to manage projects from initiation through planning, execution, monitoring, control, and close-out. It equips aspiring project managers with the knowledge, practical skills, and workplace experience needed to successfully deliver projects across a wide range of industries. Entry RequirementsNational Senior Certificate (NSC), National Certificate (Vocational) Level 4, or an NQF Level 4 qualification with Communication and Mathematical Literacy. Duration & DeliveryOccupational programme quality assured by Services SETA (SSETA). 180 credits total — 80 credits Knowledge Modules, 100 credits Practical Skills Modules, and 60 credits Work Experience Modules completed in an approved workplace. What You Will LearnProject integration, scope, time, cost, quality, human resource, communications, risk, procurement, and stakeholder management · Project initiation and planning · Project execution, monitoring, and control · Project close-out processes · Applying project management principles in a real workplace environment. AssessmentAssessment includes knowledge, practical skills, and workplace experience throughout the programme. Learners demonstrate competence by completing practical project management activities and workplace tasks covering the full project lifecycle before undertaking the required external occupational assessment. Career & Further LearningGraduates can pursue careers as Project Managers across a wide range of industries, applying project management principles to successfully plan, execute, monitor, and deliver projects from initiation to completion. |
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Maximised Potential With
Flexible learning, built around real life
Self-Paced Online
Study on your own schedule with full course access for 12 months — pause, return, and revisit material as your work demands shift.
Guided Structure
Each course follows a clear module sequence with checkpoints, so progress always feels measurable, never aimless.
Built-In Assessment
Exams and re-sits are included — no separate booking, no extra cost, no surprises at the finish line.
Why Symphony Skills
Training designed to be finished, not just started
Built for completion
Bite-sized modules and progress tracking are designed around how busy professionals actually study.
Real-world relevance
Course content is written from practice, not theory — every module ties back to a workplace scenario.
Support when you need it
Reach a mentor when you're stuck. You're never left to interpret material alone.
Team-ready
Upskilling a team? Request a tailored quote and we'll structure a rollout that fits your org.
About Symphony Skills
Built on 25+ years inside the skills development sector
We built Symphony Skills around a simple idea: professional development works best when it respects your time. Every programme is structured, supported, and designed to take you from curious to capable — without the fluff.
Founder
Margie Angamuthu
Dynamic and results-oriented professional with over 25 years' experience in Learning & Development, Skills Development, and SETA/QCTO compliance. Demonstrated success in securing funding, driving accreditation, managing audits, and delivering impactful training programmes across various sectors. Acknowledged for strategic leadership, stakeholder engagement, and people development.
- Advisory Board Member Durban University of Technology — Faculty of Information & Corporate Management (3 years)
- Volunteer Nelson Mandela Chatsworth Youth Centre (11 years)
- Designated Skills Development Master Association of Skills Development in SA (ASDSA)
- Vice Chair Retail Motor Industry National Executive Committee — representing NADA (November 2025 – current)
- Committee Member MERSETA Motor Chamber (May 2026 – current)
“Have a team who would benefit from structured upskilling? We'll put together a plan that fits your timeline and budget.”
Request a QuoteGet in touch
Tell us what you're trying to achieve
Whether it's one course or a team-wide rollout, send us a few details and we'll follow up with next steps.
- Emailsupport@symphonyskills.co.za
- Phone072 303 5815
- HoursMon–Fri, 8am–5pm